Privacy Policy

Effective Date: 11/06/2024

Factory Optical (1980) Ltd. (“we,” “us,” or “our”) values the privacy of our customers and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services, including our website, SMS notifications for product pickup, and appointment reminders. By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We collect personal information that you provide to us directly, such as your name, phone number, email address, and other details necessary for appointment bookings, managing orders, and communicating with you about our products and services.

Automatically Collected Information

When you visit our website or interact with our online services, we may automatically collect information about your device and usage. This includes your IP address, browser type, operating system, referring URLs, and pages viewed on our website.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, track visitor usage, and gather statistical information. Cookies are small text files placed on your device by your browser. You may choose to disable cookies through your browser settings, but doing so may limit your access to certain features of our site.

2. How We Use Your Information

• To Provide and Improve Our Services: Manage appointment bookings, product pickups, and related customer communications.
• To Customize Your Experience: Personalize your experience on our website and tailor communications.
• To Analyze and Optimize Performance: Improve our website, products, and services using aggregated usage data.
• To Ensure Compliance and Safety: We may monitor messages to ensure compliance with A2P 10DLC regulations and other legal standards.

3. Cookies and Tracking Technologies

Our website uses the following types of cookies:

• Essential Cookies
• Performance and Analytics Cookies
• Functional Cookies
• Advertising and Targeting Cookies

You can control cookies via your browser settings. Disabling some cookies may affect site functionality.

4. How We Share Your Information

We do not sell or rent your personal data. We may share your information:

• With Service Providers: e.g., SMS providers like Twilio, to deliver services you request.
• For Legal Compliance: If required by law or to protect our rights and interests.

5. Data Security

We implement security measures such as encryption, secure servers, and regular reviews. No system is 100% secure—please use caution when sharing sensitive information.

6. Retention of Data

We retain personal information only as long as necessary for the purposes described or as required by law, then securely delete or anonymize it.

7. Your Privacy Rights

Depending on your jurisdiction, you may request access, correction, deletion, restriction, objection, or portability. Contact us using the details below.

8. Children’s Privacy

Our services are not intended for individuals under 13. If you believe a child has provided personal information, please contact us.

9. Third-Party Links

Our website may link to third-party sites. We are not responsible for their practices; review their policies before providing data.

10. Changes to This Privacy Policy

We may update this Policy periodically. Significant changes will be posted with an updated effective date.

11. Contact Us

Factory Optical (1980) Ltd.
Email: jeff@factoryoptical.net
Phone: +1 604 873 5288
Address: 2752 Rupert Street, Vancouver, BC